Saga — Your best people. Available to everyone.

The next frontier

Answering was the last frontier.
Doing the actual work is now.

Saga is an enterprise-grade digital colleague, grounded in your own knowledge and procedures and nothing beyond them. Empowered, accountable, and able to finish most work in a single conversation. Four properties make that safe.

1. One colleague, who

Identity
A name, a voice and a manner that hold across every channel. The customer who calls at 23:46 and writes at 07:10 meets the same person - not a different queue.

2. knows your clients,

Memory
She remembers the last conversations, whichever channel it happened on. Nobody explains themselves twice, or catches her up on what happened last time.

3. her own limits, and

Bounded knowledge
Saga answers from the sources you approved, and says so when a question falls outside them. She cannot improvise a claim. There is nothing to improvise from.

4. when to escalate.

Judgment
She recognizes the sentence that changes the call - a distressed caller, a regulated question, a complaint - and routes it to the relevant human.

Building character

A chatbot is a knowledge base that talks. A digital colleague has a job description and finishes the work.

Warmth is not something you add with adjectives or prompts. It takes restraint, deep engineering, and the same rules that govern a great hire. This is how we build every model in Saga.

The very first thing anyone said down a wire was a request for help. A century and a half later, that hasn't changed. What has changed is who can answer.

Daniel Gewecke Daugaard Co-Founder & CEO, Saga AI

Alexander Graham Bell Inventor of the telephone

"Mr. Watson - come here - I want to see you."

The first words ever carried by telephone. 10 March 1876.

Governable Autonomy

A prompt can be argued with.
A state machine cannot.

Every action runs inside a mode you declared before the conversation started. Nothing happens outside the state machine. Every step is logged, with its inputs and the version of the process that ran. Pick a mode and watch the same sentence land three ways.

Act

Saga does the work.
The log is the evidence.

Mode
Act - autonomous

Function call
Appointment.reschedule

Systems written
Booking · CRM · SMS · Ticket

Human review
Not required for this category

Reversible
Yes - one click, logged

Customer says

"I need to move my appointment on the 14th to the following week."

Saga does

Saga checks live availability, rebooks, confirms by SMS and writes it to the system of record.

No human touch. Total elapsed time: forty seconds, at 22:40 on a Sunday.

Platform Architecture

Five layers.
Built with your teams.

Governance is the foundation - the reverse of how most platforms are built, and the reason autonomy is safe to grant. We build each layer with your own people: your knowledge, your systems, your best colleagues' judgment encoded and kept current.

How you stay in control.
Act / Check / Sign as a state machine outside the model. Human-in-the-loop where it matters, hard stops where it must, and a complete audit trail underneath both.

This is the bedrock of Saga, not a feature.

Act
Saga takes action within the rules

Check
Verifies, drafts and validates

Sign
Named human approves

Where she works

80% of hard conversations still happen on a phone. So we started there.

Phone. Website widget. Social. Slack and Teams. Email and SMS. One digital colleague across all channels, with one memory - so a call at nine in the morning and a message at midnight are the same conversation.

Phone

No menu. No queue. No hold.

Saga

Slack

She joins a channel like anyone else, and can be tagged into a thread to consult, guide, or finish the job.

Teams

Behind your tenant and your SSO. A question in Teams, a ticket raised, and a call an hour later are one conversation.

WhatsApp & Messenger

Where your customers already are, and where most brands answer slowest. Same colleague as the phone, answering in seconds rather than days.

Desktop & mobile

Distributed through your own MDM. The colleague your customers meet, working for the people who serve them.

Intranet

A branch asks Saga instead of ringing head office. Same knowledge, same rules, answered at the counter while the customer waits.

Social

Public comments and messages answered to the same standard as a phone call, and logged to the same trail as everything else.

The hard part

Building the demo is easy.
Running it at enterprise scale is not.

Most enterprise AI never reaches a customer. Grounding the model, holding a real-time conversation, tuning it to a brand, proving control to a security team - each is a place projects quietly stop. We have solved all six.

Sub-second latency

Replies land before the pause turns awkward - below the point where a caller wonders whether the line has dropped.

Languages & phonetic spelling

Accuracy held in any language, not English with translation bolted on top. Products, streets, and surnames - she says them the way your customers do.

Human-grade flow

Natural turn-taking and pacing. Saga stops mid-word when you speak. She breathes. And when she checks something, you hear the keyboard.

Writes into your systems

Bookings, orders, tickets and case files updated as the conversation happens, in the system that owns them. When the conversation ends the work is done.

Transcription accuracy

Numbers, dates, times, reference IDs. She reads them back and checks them against your records before acting - the detail where most voice AI quietly fails.

Enterprise security

Operates to SOC 2 and ISO 27001 controls, every action logged, traceability, on-premise deployment where a regulator requires it.

Your customer can speak in Dansk

Trust center

European rigour. American pace.

Security and privacy by design. We build to internationally recognized frameworks - and we tell you plainly where we stand on each one.

Your data, your region

Processing where you specify, sub-processors disclosed before contract, breach notification within 48 hours. Because the model layer is swappable, jurisdiction is a setting rather than a migration.

What we do not claim

We operate to SOC 2 and ISO 27001 controls. We are not certified yet — and we would rather tell you now than have your security team find it later.

EU AI Act Art. 50GDPRCCPANIS2DORARegional data processingDPA per engagement48-hour breach noticeSOC 2 & ISO 27001 controlsFull audit trail

Deployment

A working colleague in a month.
Everything after that is your call.

Your first line support does not disappear on a launch day. It shrinks - in a sequence you monitor and control. Every promotion of Saga is earned on measured accuracy before it takes effect.

01 - week 1

Confirm

One process, one channel, one decision-maker. We agree the scope, the access we need, and the baseline we will measure against.

02 - Weeks 2-4

Sandbox

We build her on your knowledge and your systems, then test her against real past conversations. A working model is ready inside a month.

03 - From week 5

Pilot

Live on the agreed process. We measure against your baseline - ideally a randomized holdout, so the first number anyone quotes is real.

04 - Ongoing

Scale

Category by category, channel by channel, market by market. Each expansion is a decision you make on evidence, not a switch we flip.

Pricing

One model, every channel.

You pay when Saga resolves the conversation end to end. No seat licences, no per-channel fees, and nothing charged when a conversation is passed to your team. Implementation and configuration are quoted once we have seen the first process.

€0.69 Per
resolved conversation

Profoundly human.Customer Service.

Answering was the last frontier.Doing the actual work is now.